At Body Latitude, we have a 100% satisfaction guaranteed policy, meaning if you are not happy with your purchase, you may request a return merchandise authorization (RMA) through our website's "Contact Us" page.

 

How do I create an account or update my details?

When creating an account, please use a valid email address, username, and password to register and provide your billing and shipping addresses. If you have an existing account and would like to update your details, please click here to log in.

Must I register before placing an order?

It’s not a must to register before placing an order. You can register once you’re done shopping. Alternatively, you can check out as a Guest. We offer a fast and free registration process, which can save you time during future purchases. To register your account, follow these steps.

I can’t remember my password. How can I retrieve it?

Please click here if you forgot your password, and we will gladly send you your password details.

Orders

How do I search for products?

Search for products by inserting the product name or keyword into the Search Bar at the top of any page. Once you find a product of interest, select the product name or product image to get more details. As much as possible, try using a general description to get better results. Using too many key words will result in fewer products appearing on the results page.

How do I track the progress of my order?

Once you place an order with us, you will immediately receive an email providing your order details. Once we have shipped your order, we will email your tracking number to you.

To check the progress of your order, log into your Body Latitude account and select Past Orders, then use your order number and email address to check your order status.

Alternatively, click here to track the progress of your order.

Please note it’s important to allow 24 to 48 hours to pass before your order status is updated.

If you need more help, don’t hesitate to get in touch with us.

Can I change or cancel my order after I’ve placed it?

Yes, provided you contact us within 12 hours of paying for your order. Once the packaging and shipping process has started, it can no longer be cancelled.

My order was cancelled; what is the reason?

The most likely reason is we couldn't verify the billing information that was used to place the order. If the billing address does not tally with the details you’ve provided your bank or the credit card company, your order will be canceled automatically.

If your order has been canceled, please get in touch with your credit card company or bank to verify your billing information, after which you can place a new order with the verified billing address.

If you still need help, please contact us.

What are my options for paying for goods online?

[enter the company’s payment options here eg, visa, MasterCard, etc.]

How are shipping costs calculated?

Shipping costs are calculated based on the mode of shipping – whether by land, air or sea - and product weight/volume. Different shipping companies apply different rates, so it's best to make a comparison to get the most affordable method. For more details on how shipping costs are calculated, please contact us directly.

Are my personal details and privacy secure on your website?

Yes. To view the full details on how we safeguard your privacy and personal information, please read our privacy policy. 

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